Frequently Asked Questions
Orders & Products
What scales do your products support?
We specialize in HO scale (1:87) and N scale (1:160) scenery materials, model vehicles, figures, and lighting systems. All product pages clearly indicate the compatible scale.
Are products pre-assembled?
Most scenery materials and kits require assembly and painting. Product detail pages specify whether items are ready-to-run (RTR), semi-finished, or require assembly. We provide detailed assembly guides and video tutorials.
Can I place bulk orders?
Yes. For large quantity orders for educational institutions, architectural displays, or professional projects, please contact us through our contact page for volume discount pricing.
When will out-of-stock items be restocked?
You can subscribe to restock notifications on product pages. We'll email you immediately when items become available.
Shipping & Delivery
Which countries do you ship to?
We provide international shipping to hobbyists, educators, and professional modelers worldwide. View shipping rates and delivery times at checkout or visit our Shipping Policy page.
How long does order processing take?
Standard orders typically ship within 1-2 business days. Custom kits or bulk orders may require 3-5 business days. You'll receive a shipping confirmation email with tracking information.
How do I track my order?
After shipment, you'll receive an email with your tracking number. You can also log into your account to view order status and tracking details.
How are products packaged?
We use professional shock-resistant packaging materials to ensure precision models and delicate scenery accessories arrive safely. All products meet our strict packaging standards.
Returns & Support
What is your return policy?
We offer a 30-day return guarantee. If products have quality issues or don't match the description, please review our Refund&Return Policy for detailed procedures.
What if I receive a damaged product?
Please contact us within 48 hours of delivery with photos of the product. We'll immediately arrange a replacement or full refund at our expense.
Can I return opened products?
Unused products in original packaging can be returned. Assembled, painted, or used custom products cannot be returned unless there's a quality defect.
Payment & Security
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are processed through encrypted channels to protect your payment security.
Do prices include taxes?
Displayed prices are in USD. Depending on your shipping destination, applicable customs duties, VAT, or import taxes may be shown at checkout. Please confirm final costs on the checkout page.
Technical Support & Tutorials
Do you provide assembly tutorials?
Yes! We publish detailed assembly guides, scenery building techniques, and lighting setup tutorials on our blog and social media. Subscribe to our email list for the latest tutorials and inspiration.
How do I choose the right lighting system?
Product pages include detailed technical specifications and application scenarios. For professional advice, contact us through our contact page—our team will provide customized recommendations based on your project needs.
Can you customize scenery kits?
We offer custom services for professional projects. Contact us with your requirements, scale, and budget, and we'll evaluate feasibility and provide a quote.
Account & Membership
What are the benefits of creating an account?
Registered users can track orders, save shipping addresses, subscribe to restock notifications, and receive exclusive offers and rewards points.
How do I update my account information?
Log in and navigate to "My Account" to update your email, password, shipping addresses, and other information.
Other Questions
What if I can't find the product I need?
Please use our search function or browse category pages. If you still can't find it, contact us—we'll do our best to help you locate it or recommend alternatives.
How do I contact customer service?
Visit our Contact page to reach us via email or contact form. We typically respond within 1 business day.
